Terms and Conditions

1. Operator details

This website and the Rezerva.online platform are operated by YRD SOLUTIONS S.R.L., with registered office in Constanta, Soseaua Mangaliei no. 57, Block SM1, Entrance B, 1st floor, Apt. 50, Constanta county, Romania, tax ID 50377628, registered with the Trade Register under no. J13/2265/16.07.2024, EUID ROONRC.J13/2265/2024.

For legal requests, contact us at Legal@rezerva.online.

2. Services

Rezerva.online provides software for managing online bookings, services, customer data, automated communications and related features available in the application.

The applicable features, technical limits, commercial plans and prices are those shown in the platform at the time of use or order.

3. Accounts, eligibility and permitted use

• Users are responsible for the accuracy of the data they provide and for keeping it up to date.
• Businesses are responsible for the accuracy of the public and fiscal data entered in the platform, including legal form, country, address, CUI/CIF, company number or VAT number, where applicable.
• Login credentials must be kept confidential; any activity performed from an account is considered to be performed by its holder until account compromise is reported.
• The platform must not be used for unlawful, abusive, fraudulent purposes or in a way that affects the security or functionality of the service.

4. Payments, subscriptions and billing

Payments are handled through third-party processors integrated into the platform, including Stripe. Available payment methods are shown at checkout.

For subscription services, the recurrence, price and billing period are shown before payment confirmation. Invoices or receipts are issued according to the technical configuration of the payment flow.

Each business remains responsible for issuing any fiscal documents required for its own customers and for complying with the tax rules applicable in the country where it operates. Rezerva.online does not provide tax or legal advice.

Custom domain requests and other optional services may be subject to additional activation and delivery rules shown in the admin interface.

5. Withdrawal rights (consumers)

If you act as an individual consumer, you have the rights provided by the laws applicable to distance contracts, including the statutory withdrawal right, subject to legal exceptions for digital content or digital services performed with your prior express consent.

To request a withdrawal or refund review, send your request to Legal@rezerva.online and include the order details and associated account.

6. Availability, maintenance and limitation of liability

We use reasonable efforts to keep the platform available, but we do not guarantee uninterrupted operation or the complete absence of errors.

To the extent permitted by law, the operator's liability is limited to proven direct damages caused exclusively by breach of its contractual obligations.

7. Intellectual property

The platform content, code, design, logos and elements belong to the operator or its licensors and are protected by applicable law. Unauthorized reproduction or use is prohibited.

8. Governing law and disputes

These terms are governed by Romanian law. Disputes are first handled amicably and, if unresolved, by the competent courts in Romania.

For consumers, alternative dispute resolution mechanisms and the European online dispute resolution platform remain available as linked in the footer.

9. Changes to these terms

We may update these terms periodically for legal compliance, technical changes or commercial changes. The version published on the website applies from its update date.